Straight answers to the questions we're asked most. Can't find yours? Call Orange on (02) 9025 9648, Lucknow on (02) 6325 0955, or email online@theoutfitter.au.

Shipping and delivery

Does The Outfitter ship Australia-wide?

Yes. We deliver anywhere in Australia. Standard delivery is $10.50 (3–7 business days) and free on orders of $150 or more. Express is $19.95 (1–3 business days). A few bulky items have their own rates ($14.95 standard, $22.95 express), shown at checkout. We don't ship outside Australia.

How long until my order is sent?

Orders are picked and packed within 1–3 business days of payment and sent with tracking. Public holidays, peak periods and carrier delays can add time.

Can I pick up my order in store?

Yes, free. Choose Pick up at checkout and collect from The Outfitter Orange (Shop 44, Orange City Centre, Summer Street) or The Outfitter Lucknow (4602 Mitchell Highway). Orders are usually ready within 24 hours and we'll email you when yours is waiting. Bring your order confirmation.

Do you deliver locally in Orange?

Yes, free. If you live in Orange, choose Local Delivery at checkout and we'll bring your order to your door – we deliver locally every Tuesday and Friday.

Returns and exchanges

Can I return an online order in store?

Yes. Online orders can be returned or exchanged in person at either the Orange or Lucknow store with no postage to pay.

What is your change-of-mind policy?

Full-price items can be returned within 14 days of delivery (online) or purchase (in store) for an exchange or store credit, provided they're unworn, unwashed, in original condition with all tags attached and you have proof of purchase. We don't refund for change of mind, and sale or clearance items are final sale. Return postage for change-of-mind returns is at your cost unless the item is faulty.

What if an item is faulty?

Your rights under Australian Consumer Law always apply. Email support@theoutfitter.au with your order number and photos and we'll arrange a repair, replacement or refund depending on the fault, and cover the shipping. Full details are in our Refund Policy.

Which items can't be returned?

For hygiene reasons earrings and body jewellery, undergarments, hats and headwear, hair accessories and gift cards can't be returned unless faulty.

Sizing and fit

What sizing do your clothes use?

Most of our labels use standard Australian women's sizing (8–20). Betty Basics and Orientique are cut relaxed – if you're between sizes, go down one. Liverpool jeans use US sizing: US 4 = AU 8, US 6 = AU 10, US 8 = AU 12, US 10 = AU 14, US 12 = AU 16.

How does your footwear sizing work?

Footwear is listed in EU sizing: EU 37 = AU 6, EU 38 = AU 7, EU 39 = AU 8, EU 40 = AU 9, EU 41 = AU 10. If you're unsure, call us – we know how every brand we stock fits.

Brands and stores

What brands does The Outfitter stock?

Online and in store: Yarra Trail, Marco Polo, Betty Basics, Orientique, Sass, Fate + Becker, White Stuff, Gordon Smith, Liverpool Los Angeles, Shirty, Threadz, Cabello, Blue Scarab, Eva's Sunday, LulaSoul, Holmes & Fallon, FOIL, Zaket & Plover, Jump, ATTE, Django & Juliette, ASFVLT, Blackstone, Top End, Walnut, Louenhide, Sito Shades, DA:LY Eyewear, Canopy Bay by Deborah Hutton, Rigon Headwear, Silk & Steel Jewellery and more. In store only: Country Road, Witchery, Trenery and Mimco.

Do you sell Country Road, Witchery, Trenery or Mimco online?

No – these four brands are available in our Orange and Lucknow stores only, not on theoutfitter.au.

Where can I buy ASFVLT sneakers in regional NSW?

The Outfitter stocks ASFVLT sneakers in Orange and Lucknow and ships them Australia-wide from theoutfitter.au, with free standard shipping on orders over $150.

Where are your stores and when are you open?

Orange: Shop 44, Orange City Centre, Summer Street, Orange NSW 2800. Mon–Wed & Fri 9:00am–5:30pm, Thu 9:00am–6:00pm, Sat 9:00am–4:00pm, Sun 10:00am–2:00pm. Phone (02) 9025 9648.
Lucknow: 4602 Mitchell Highway, Lucknow NSW 2800. Mon–Fri 9:00am–5:00pm, Sat & Sun 9:00am–4:00pm. Phone (02) 6325 0955.

Payment and rewards

What payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay online; cash, EFTPOS and Afterpay in store. Gift cards and Outfitter Insider store credit can be used online and in both stores.

How does Outfitter Insider Rewards work?

It's free to join. You earn $5 of store credit for every $200 spent on full-price items, in store or online, on one shared balance, plus a $2 welcome credit. Sale items, discounted items and gift card purchases don't earn credit, and credit expires 12 months after it's issued. Ask a team member to attach your name to the sale in store so it counts. Details on the Insider Rewards page.